Refund and Returns
Refund
We are very sorry, we do not refund or exchange underwear and other small items, please make sure you choose the right size and style for you before you place your order. If you find any quality issue when unpacking, please contact us at the first time!
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Any Questions?
Contact us at luna@lunamysteries.com for questions related to refunds and returns.